General Helpline and Support Services operating 24/7
These services play a crucial role in supporting Australia's vision of a united, safe, and resilient society. By offering early intervention and assistance, we aim to reduce harm, strengthen families, and promote mental and emotional wellbeing. Our efforts directly contribute to national goals, including enhancing public health, improving community safety, and fostering a culture of care and inclusion.
Through close collaboration with health, social, and community organizations, our helpline ensures that vulnerable individuals are supported and not left behind — reflecting Australia’s commitment to equity, opportunity, and accessible support for all.
Our helpline and support services provide immediate, frontline counselling to individuals and families experiencing crisis, distress, or significant life challenges. These services cover a wide range of issues, including:
Resolving domestic conflicts, grief, and loss
Offering parenting guidance
Addressing drug and alcohol abuse
Available whenever and wherever they are needed, our services ensure quick emotional support and prompt referrals to specialized agencies.
Whether someone is dealing with domestic violence, the trauma of loss, parenting struggles, or substance abuse, our trained staff are ready to offer compassionate and professional assistance.
